Trust = not “simply fulfilling the customer’s request”.
Mastering the things that are obvious
1. Stable work with no tardiness or absences
2. Notify your supervisor promptly when you are absent or late for unavoidable reasons.
3. Have a clean appearance (clothes, hairstyle, hair color, etc.)
4. Do not mix public and private matters.
5. Use honorific language both inside and outside the company, and do not cause discomfort to others.
6. Be on time for appointments (if it is unavoidable, call in advance).
7. Reporting based on facts (not lying).
8. Thoroughly adhere to standard precautions (standard infection prevention measures)
9. Complies with rules regarding the protection of personal information
10. Correctly fill in the working hours on the time card every day.
11. Greetings in a cheerful and energetic manner
Basic Stance
1) In accordance with the client’s lifestyle
The role of a caregiver is to assist clients in their daily lives.
Each client has his or her own lifestyle, and it is the role of the caregiver to be involved in their lifestyle. Since caregivers are involved in a part of their lifestyle through their assistance, it is important to respect the lifestyle of the client and not to compromise his/her sense of values and independence.
2) Following the client’s instructions
The basic rule of caregiving is to follow the client’s instructions.When one becomes accustomed to working together with the client, it is easy to get ahead of oneself and act without confirming the client’s intention, or to do things on behalf of the client or in one’s own way. It is important to always go back to the basics, asking for instructions and checking with the client in order to avoid making the client dependent on the caregiver.
It is important to always go back to the basics, asking for instructions and checking with the caregiver to avoid making the client dependent on the caregiver.
However, for those who have difficulty giving instructions on their own due to their condition (illness, etc.), it is important to learn from someone who is familiar with their daily routine and lifestyle (family member, coordinator, etc.), and be adaptable while providing assistance for the client as best as possible.
For people with language disorders, do not make assumptions, and always try to listen without giving up, as they have their own way of communicating.
3) Differences in the way to treat people with different disabilities
As there are various types of disabilities, it is important to keep in mind the the stark differences between intellectual and mental disabilities.
◎When talking to an intellectually handicapped person it is important to talk to him or her from the same point of view as yourself. Do not treat them like children. Remember to use slow, easy-to-understand language. Do not work at your own pace, and respect their wishes as you would any other person with a disability.
◎ Encouragement is strictly prohibited for people with mental disabilities.
From the perspective of a person who has a mental disability, they are often caught between the feelings of, “I wish I could do it” and “I can’t do it” therefore, it can be very painful or demoralizing when you encourage them by saying, “Do your best” or “You can do it”. With that in mind, it is better to take a more relaxed approach by saying, “Let’s take it easy” or “Slow and steady”.
4) Caregiving is considered work.
Being paid to do something means it’s work. If it is for work, you should be considerate of how your actions effect others. As a careworker, it is your obligation and responsibility to arrive at work on time. Caregiving is not a job to work at one’s own convenience. If a caregiver is absent often, late, or moves at their own accord, the client will become unable to continue their normal lives. If you must take a day off, please contact your supervisor/client as soon as possible.
The secret to long-lasting caregiving is to clearly define the time that you will devote to caregiving and to separate it from your personal life, both physically and emotionally.
5) Maintaining an equal relationship
Caregivers tend to have a habit of wanting to help their clients out of pity because they feel like they can’t do certain tasks themselves. However, a relationship built on equality should involve both parties (the client) and the (caregiver).
6) Requests for assistance should be made through the coordinator.
Always accept requests through a coordinator, as personally accepting requests can potentially lead to (can’t think of the word right now). If an accident occurs, not only is neither party covered by the company’s insurance, nor can the coordinator act as an intermediary.
The secret to a long-lasting relationship is to keep a certain distance and moderation between the caregiver and client.
Caregiving is a solitary, one-on-one job, and because of this, it is easy to get close to clients and become too friendly with them. As the personal relationship deepens, you may be forced to take on more than you can handle. Furthermore, misunderstandings may arise, leading to the breakdown of the personal relationship between both parties.
If you have a request outside of a contract, please consult with the coordinator.
7) Keep your initial promises.
When starting a new job, it is normal to have an interview with the client.
The coordinator should be present to discuss the contract, the shifts and hours, as well as the methods of work. In addition, the coordinator will inform you of the specific rules that needs to be followed at the client’s home. It is imperative to know what is written in your contract and what is expect of you on a daily basis. Failing to not do what is expected can lead to issues with the client in the future.
In the case of a temporary worker, the coordinator must act as an intermediary, and the client and the caregiver must must keep contact with one another. Furthermore, the client and the caregiver should enter a written contract that outlines the details of the care, the hours of care and other important details. Until the end of the contract period, both parties are expected to abide by the terms that were agreed upon in the contract.
8) Confidentiality (do not invade privacy)
Do not disclose to others any private information that you learned about in the client’s home.
Do not intrude on a client’s privacy by giving unlsolicited opinions or making unsolicited comments. A trusted caregiver is someone who respects privacy.
9) Interacting with family members
Many clients live with their family members.
There can be differences in the way of thinking between the family and the client. For example, the client may ask for something to be done one way, while a family member might ask for the same thing to be handled in a completely different way.
Due to this, family members may have trouble dealing with the situation as it is the careworker’s job to carry out work as the client sees fit. To avoid such problems, it is important that the client’s family members are properly informed of the situation at the initial meeting.
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